Zottoms FAQ | Help with Orders, Returns & Refund Policies

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FAQ's

When will my order get delivered?

Delivery timelines depend on your location see Shipping Policy. You can track your order from the “My Orders” section.

How can I cancel my order?

You can cancel your order from the "Cancel order’ section on the order confirmation message sent on Whatsapp.

Order can be cancelled before it is shipped.

How can I return / exchange my order?

You can initiate return / exchange your order from the “Request return / exchange” in footer or click here.

What is the return pickup timeline?

Pickup is arranged within 3–4 business days, with up to 3 attempts.

When will I receive my refund?

After inspection and approval:

What should I do if I receive a damaged or incorrect product?

Email support@zottoms.com within 24 hours with photos and order details. Verified cases will be resolved as per policy.